Shipping & Returns

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SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International shipping is a flat charge of $10.00.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page.

DesertVapes can not be held responsible for packages that are lost or damaged in transit. Please consider upgrading your order or return packages to USPS Priority for only a few dollars more. All Priority orders receive $100 of shipping insurance automatically. 

RETURN POLICY

Un-Used Items
Day 0-14 = Return for 100% store credit

Wrong Item sent
Day 0-7 = We pay shipping both directions to replace the item.

Non-DOA Items
Day 0-3 = We pay shipping both directions to replace the item or issue store credit for items under $5

Warranty Items
Day 0-7 = We pay shipping both directions to replace the item.
Day 8-30 = You pay return shipping, we ship you a new replacement.
Over 30 = You pay shipping both ways.

Store Credits
At any time you may request a store credit over a replacement.

Working Returns
Any returned item that is not found to be defective will only be returned at your expense so please Contact Us for trouble shooting first!

Abused Returns
Items that have been modified or abused will not be covered under warranty.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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